Refund policy

Germanikure is pleased to offer an unrivaled 100% refund no questions asked 30 days return policy (Details Below). Simply contact customer service at 800-856-7736 or info@rermanikure.com to obtain a Return Merchandise Authorization (RMA) number.

  • Pack the item(s) securely and include the RMA number.
  • Ship the parcel via your choice of insured ground service with a tracking number.
  • Send pre-authorized returns to:

    ATTN: Returns/Exchanges
    Germanikure
    50 Leanni Way. Suite E1
    Palm Coast, FL 32137

Return Policy Terms and Conditions:

  • COD packages are not accepted.
  • Items with missing pieces or exhibiting damage from misuse, abuse, or negligence as determined by a Germanikure specialist are not eligible for refund.
  • 100% refund guarantee applies to the purchase price of the item(s) plus standard shipping costs. Upgraded shipping is not refundable.

Refunds and Reimbursed Costs

All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method or source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.

Return shipping costs for items determined to have a manufacturing defect are reimbursed for parcels shipped via UPS Ground, FedEx Standard, or USPS First Class Mail. Packing and handling charges from a retail shipping outlet such as The UPS Store are not refundable.

Damaged or Missing Items

Claims for damaged or missing items must be received within three days of receipt of merchandise.

If your parcel has not arrived within 5 days of the expected delivery date, please contact us. All packages are insured; however all claims for missing parcels are subject to a waiting period that may vary depending on the shipping carrier chosen.