Returns
Germanikure is pleased to offer an unrivaled 100% refund no questions asked 30 days return policy (Details Below).
How to Submit a Return Request:
- To initiate a return click here:
- Enter your email address, then click Continue.
- Open the email sent from our store. Copy the six-digit verification code included in the email and enter it on the website.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Unfortunately, we cannot provide shipping labels to returns originating outside of the USA.
After the product is returned, you receive a refund for the amount of your purchase, minus the cost of the return shipping.
Return Policy Terms and Conditions:
- COD packages are not accepted.
- Items with missing pieces or exhibiting damage from misuse, abuse, or negligence as determined by a Germanikure specialist are not eligible for refund.
- 100% refund guarantee applies to the purchase price of the item(s) plus standard shipping costs. Upgraded shipping is not refundable.
Refunds and Reimbursed Costs
All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method or source of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 days for a credit to appear on your credit card statement.
Damaged or Missing Items
With the rise in packages being lost or stolen, we are proud to offer no hassle shipping protection. When you purchase shipping protection at checkout, you are fully covered if your package goes missing. By refusing shipping protection, the customer takes full responsibility for lost, stolen or damaged packages. The company assumes no liability to replace or refund any part of the order.
If you did purchase shipping protection and would like to file a claim, please contact us directly at shop@germanikure.com within 7 days of the delivery date.
All claims for missing parcels are subject to a waiting period, the length of which depends on the shipping carrier. There is a chance that you will be required to verify your insurance claim with a third party.
